ORDER MANAGEMENT & CSUPPORT – GERMAN SPEAKER (M/F/D) LISBON – HYBRID WORKING MOD
Descrição da oferta de emprego
As part of a dynamic and growing team, you’ll have the chance to make a meaningful impact as a Customer Service Order Management in this Shared Service Centre.
Main tasks.
Receive and distribute incoming customer orders; Communicate order entry and fulfillment issues with Sales and Customer Experience members; Ensure record accuracy by maintaining data integrity during the order entry process; Handles order management from entry to delivery and resolves complex customer billing issues; Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information; Identifies continuous improvement opportunities; Provides support to other Care team members as needed; Follows up on internal holds pertaining to credits processed on behalf of customers; Intimately understand proper case handling process and can identify different business unit responsibilities.
What you need to be successful.
Minimum 2 year of experience in a customer service role; Language Skills.
German Native & English Fluent; Experience working with ERP systems.
Oracle, Agile and Salesforce preferred; Previous Shared Services professional environment is a nice to have.
What the company can offer you.
Hybrid working model; Annual Bonus; Meal Allowance; Health Insurance; The amazing opportunity to be part of the first team in Portugal.
Next step.
In case you are interested in this opportunity, click on \"Apply Now\" to send us your updated CV.
#LI-DNI # - Claudia Bastos
Detalhes da oferta
- Hays
- Indeterminado
- 08/11/2024
- 06/02/2025
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