ORACLE CLOUD SUPPORT MANAGER &#; SOUTH EAST, UK (IMMEDIATE)
Descrição da oferta de emprego
Occasional travel will be required to the South East.
Candidate must live in the UK.
Key tasks.
Responsible for the operational integrity of the Oracle support model.
Engagement Working with the sponsors /technical and professional leads to review and calibrate the support model to ensure a fit with future support needs.
Engaging with key organisational stakeholders and appropriate teams/third party to develop a pipeline of system enhancements and the deployment of any agreed new features/functionality.
Be proactive in establishing and maintaining a close working relationship with key stakeholders.
Solution Responsible for facilitating a coherent and transparent approach to the operational delivery and development of the Oracle Cloud system and core functional processes that use the platform.
Manage, in collaboration with technical (IT&D) and functional (Finance and HR) leads, the delivery and development of the future platform roadmap Responsible for managing the non-technology aspects of the Oracle Cloud System, with specific emphasis on ensuring that the data and procedural elements of the system administration are kept up to date and is resilient Provide ongoing management, configuration and maintenance of the core systems of record namely the OM and associated approvals process flows Working with the technical leads to assure the quarterly patch release management, testing, environment management (production, test, development, and project environments) and change Management.
Responsible for engagement and planning for future functionality changes within Oracle Fusion Support Problem and incident management processes for functional support To provide co-ordination of defect management including triaging, defect resolution, SLA monitoring and reporting, liaising with technical (IT&D) and functional (Finance and HR) leads to deliver an end-to-end visibility and coherence of incident and defect management.
Management Oversee, lead, and provide management, direction, and advice on the non-IT work of the Oracle Cloud Support Team Resource planning for planned maintenance and upgrade activities, working collaboratively with technical (IT&D) and functional (Finance and HR) leads to identify resource and options to resolve potential issues.
Provide leadership and management to achieve high performance and effective operational delivery, which will include managing the effective use of resources and staff.
Rate dependant on experience.
An immediate start is possible.
Role likely to be 12 months - reach us on for more info
Detalhes da oferta
- Next Ventures
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/11/2024
- 19/02/2025
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