NATIVE GERMAN BILINGUAL: NON-VOICE CUSTOMER SERVICE AGENT
Descrição da oferta de emprego
BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team.
We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations.
Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission.
Create opportunities for brands and communities to speak.
As part of a fast-paced environment, the need for additional resources appears constantly.
Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment.
Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way Job Description Summary of the Role As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products.
You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content.
In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market.
Here’s What You Will Do.
Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
Addresses public and private customer care issues across social.
Qualifications Here’s What You Will Need.
A High School Diploma or equivalent A personal PC/laptop with a working webcam MUST have a C1 or C2 certification in German and in English, B2 certification will also be considered MUST be able to understand different nuances, sarcasm, etc.
in German General knowledge and interest in various social media platforms A good working home environment with a stable internet connection Experience as a content moderator / engaging in all social media platforms is a plus! Excellent Customer Service skills with the experience of working in a non-voice account The ability to work an 8-hour shift, Monday - Friday, weekends off Additional Information The Perks BrickBrands Offers.
100% Remote position Continuous learning experience & career growth opportunities Offers competitive compensation based on location market rates A great opportunity to work with some of the world’s coolest and most innovative brands A welcoming environment where even your feedback and suggestions are all being taken into consideration Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds Those who are interested in working in a global team handling social media, kindly send in your CV in English.
I'm interested I'm interested
Detalhes da oferta
- Indeterminado
- 13/10/2024
- 11/01/2025
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......
Tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls......
Join a multicultural team and advance your career as a customer support agent... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... a hebrew customer support agent is needed in lisbon, portugal......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... candidates should obtain more information about our privacy and data management policy in ttps://pt... tasks: – to be the point of contact of the costumers through a variety of......