Ir à oferta completa

LANGUAGE SERVICE ADMINISTRATOR WITH ITALIAN

Lisboa - Lisboa

Descrição da oferta de emprego

As a Language Services Administrator with Italian you'll directly engage with customers and partners to provide seamless service while fostering strong customer relationships.
This role focuses on managing customer incidents, supporting account managers, and ensuring timely issue resolution by collaborating with internal teams, vendors, and licensed operators.
Key tasks include maintaining accurate incident data, driving customer relationship improvements, and ensuring proactive, efficient communication to enhance customer experience and satisfaction.
What you will do Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets in Italian and English.
Handling customer calls and managing incidents and requests within specified SLA’s (24/7 operations).
Proactively working on customer experience to improve NES.
Responding to Customer/OLO’s emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates.
Providing regular communication with customers and vendors on the progress of customer tickets.
Proactively following up on negative triggers to improve NES.
Allocating unresolved Incidents to appropriate support groups, managing customer escalations.
What we're looking for Excellent communication skills (reading/writing/speaking) in Italian and English Solid experience in managing customer relationships Ability to multi-task and prioritise workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills Working knowledge of Intranet and Internet applications beneficial Good knowledge of MS Office products (Excel, Word, Outlook) A flexible and proactive approach A bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications or a relevant field.
What we offer Colt is a growing business that is investing in its people.
We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.
Some benefit examples are.
Hyrbid set up (once per month) Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Access to a virtual business school for on-going learning Business mentoring Colt Technology Services is a global digital infrastructure company which creates extraordinary connections to help businesses succeed.
Powered by amazing people and like-minded partners, Colt is driven by its purpose.
to put the power of the digital universe in the hands of its customers wherever, whenever and however they want.
Since , Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to more than 60 offices around the world.
The powerful Colt IQ Network connects 222 cities and 32 countries with more than data centres, 51 Metropolitan Area Networks and over buildings across Europe, Asia and North America’s largest business hubs.
Privately owned, Colt is one of the most financially sound companies in the sector.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Colt Technology Services
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 04/10/2024
Data de expiração
  • 02/01/2025
Customer service representative( italian speaker)
Cluster osl

Requisitos do trabalho fluent italian speaker... a multicultural and diverse environment with an excellent working environment... ambitious to engage with other team members and share experiences... well organized, valuing good work ethic and acting with integrity in every situation......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

Sda with dutch & english (attractive bonus)
Fujitsu technology solutions, lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose:......

Sda with german & english (attractive bonus)
Fujitsu technology solutions, lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......

SDA WITH GERMAN & ENGLISH (ATTRACTIVE BONUS)
Fujitsu Technology Solutions, Lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......

SDA WITH DUTCH & ENGLISH (ATTRACTIVE BONUS)
Fujitsu Technology Solutions, Lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose:......

Sda with french & english
Fujitsu technology solutions, lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in french and english strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......

SDA WITH DUTCH & ENGLISH (ATTRACTIVE BONUS)
Fujitsu Technology Solutions, Lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......

Sda with french & english
Fujitsu technology solutions, lda.

We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose:......

Italian Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......