JOB POSTING TITLE CUSTOMER SERVICE AGENT (GERMAN-SPEAKING) - BANKING COMPANY

Job Title: Job Posting Title Customer Service Agent (German-speaking) - Banking Company Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will act as a point of contact for our banking company clients and provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative, you will: Manage incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer through open and interactive communication Provide accurate, valid and complete information by using the right tools Follow clients’ communication procedures and guidelines Take the extra mile to engage customers Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Your qualifications Concentrix is a great match if you: Have a high level of German (written and oral) (C1) Good communication in English (B2) Excellent communication skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Ability to help customers, patient, empathetic, and passionately communicative Problem-solving Mindset and be confident at troubleshooting and investigation If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location: PRT Lisbon - Av. Mediterraneo, N°1 Language Requirements: German Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents