ITALIAN CUSTOMER SERVICE - LISBON
Descrição da oferta de emprego
About the Role.
- You will play an integral part in supporting our Business Units of the Italian direct market.
- Check orders, enter quotations in ERP, control stock availability and prices, record discounts for current promotions, inform customers of delivery times - Answer telephone calls from the sales force and customers, providing information and support regarding orders and delivery times.
- Provide commercial assistance to sales points and sales force.
commercial information, prices, product availability - Process requests for commercial and technical documentation for customers - Create and update customer accounts in the system - Handle all customer complaints.
non-conforming orders, delivery delays, etc., and record each complaint on the various supports (Agile, etc.) - Enter all customer credit notes into the ERP system for returns, complaints, stock or price adjustments - Contact AR for all orders on financial hold and any changes that could have an impact on the payment of customer invoices Requirements.
- Italian and English fluent - Qualifications and/or experience in similar roles - IT tools knowledge.
Microsoft suite (Word, Excel, Outlook and Teams) - Experience working with ERP systems.
Oracle preferred - Soft skills.
empathy, conflict management We offer.
Direct contract with the client.
no term 40h per week Hybrd work in Parque das Nações
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 04/12/2024
- 04/03/2025
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