IT USER SUPPORT PROFESSIONAL (M/F/D)
Descrição da oferta de emprego
This role requires a unique blend of empathy for the user experience, a keen understanding of IT service management, and the ability to drive adoption of new technologies through excellent interpersonal skills.
What will be your main tasks and responsibilities? Enhance user satisfaction by organizing measures that ensure effective use of IT services and lead to productivity improvements; Advocate for IT solutions that are effectively utilized by end-users, focusing on ease of use and efficiency; Prepare designated areas for the rollout of new services, ensuring users are well-informed and ready for change; Support end-users with both formal and informal training, promoting the adoption of new services and fostering a culture receptive to technological advancements; Define user requirements and facilitate their translation into IT demand, ensuring user needs are at the forefront of IT service development; Build comprehensive knowledge of user workflows within designated areas to tailor IT solutions effectively; Establish and maintain strong relationships with users, providing ongoing support and communication to guarantee the successful implementation of new services and systems; Cultivate key-user and IT coordinator communities to encourage knowledge sharing and collective problem-solving; Implement process improvements to enhance the user experience and operational efficiency; Offer consultancy for the location-specific rollout of new IT services, ensuring alignment with user expectations and business objectives; Drive innovation by promoting and piloting Minimum Viable Products (MVPs) in emerging technologies, with a focus on user-centric design.
What is required from you? Bachelorus degree in a relevant field, with a focus on user experience; Proven track record in enhancing user experience within an IT context; Exceptional soft skills, including communication, empathy, and the ability to manage change; Strong analytical skills to understand user needs and translate them into IT requirements.
Sounds like you? Send us your CV and letus talk!
Detalhes da oferta
- QiBit
- Indeterminado
- 03/09/2024
- 02/12/2024
Professional career progression and support throughout your career development... reliable professional and progressive mindset... over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... since we started small and worked veryclosely......
Established in 1857, it has become a leading global manufacturer with a diverse portfolio of well-known brands, including tefal, rowenta, moulinex, krups, and others... this offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
We often don't realize it and we find it easy because just by clicking the left mouse button we can open a program or document we want to see... we just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
• no coding (this is product support work)... • trained, qualified and/or certified consultants who can help resolve support cases... we are looking for a sap erp professional with the following requirements: requisitos do trabalho • techno-functional consultants with balance of both – core abap knowledge......
” we are looking for french speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......
” we are looking for german speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......
