IT SERVICE CATALOGUE MANAGER &# MONTHS CONTRACT &#; MUST BE EU BASED &#; CONTRACT &#; ITIL (V3 OR V4)
Descrição da oferta de emprego
This is a long term contract and a Hybrid role.
Key Responsibilities.
• Define and document a comprehensive list of IT services offered by the organization; Collect feedback from users and stakeholders to enhance the quality-of-service information; • Categorize and structure services in a logical and user-friendly manner; • Work with service owners and stakeholders to clearly define each service in terms of scope, features, and service levels; Generate and analyse reports on service usage, trends, and performance.
• Document service descriptions, including service dependencies and relationships; • Communicate the availability and details of IT services to relevant stakeholders; Integrate the service catalogue with other ITSM processes; • Integrate SLAs and service level targets into the service catalogue for each service; • Update the service catalogue to reflect changes in service availability.
Requirements • Minimum 3 years of professional experience as an IT Release Manager or 5 years of professional experience as a Software Tester applying ITIL (V3 or V4); • Certified in a ITIL V4 Release Management.
• Experience using ServiceNow software; • Experience using SAFe agile method is desirable.
Call Matt for more info.
+ or .
Detalhes da oferta
- Next Ventures
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/08/2024
- 18/11/2024
Supporting customers after they have independently purchased services on facebook, as well as on instagram and whatsapp; handling payment and billing issues (billing issues); independently and proactively finding solutions, with the help of the constantly available knowledge base; requisitos do trabalho......
✓all necessary equipment will be provided by the company... 00euros monthly(excluding performance bonus and/or other benefits like meal allowance of 5,20 per worked day) -paid in twelve months or fourteen months start date: 15... ✓private medical insurance will be provided (after the successful completion......
Per worked day) -paid in twelve months fourteen months start date: 22... ✓private medical insurance will be provided (after successfully completing the probationary period)... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience......
Per worked day) -paid in twelve months fourteen months... ✓private medical insurance will be provided (after successfully completing the probationary period)... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout......
It’s not necessary more than this to do a great job! so… what are you waiting for? apply! you won’t regret it... requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you......
Outros dados de posição • duration: contract for 12 months (minimum);• localization: hybrid, lisbon... equação it is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization......
Salary paid in twelve or fourteen months... all necessary equipment will be provided by the company... private medical insurance will be provided (after completion of the probationary period)... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different......
Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......
