IT APPLICATION SUPPORT TECHNICIAN

Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in , in Paris.
In , Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries.
Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Also in , we were certified as a Great Place to Work©.
In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description Mission.
Ensure the technical and functional support of production applications.
Ensure operational conditions for the services.
Contribute to applications releases and intervene in case of incidents and also in preventive situations.
MAIN RESPONSIBILITIES -solve incidents and service requests within their scope by ensuring that the service is re-established as quickly as possible and in full coordination and transparency with the areas concerned; -ensure proper management of access to applications, following the relevant recommendations within its scope; -contributes to the construction of dashboards for production monitoring and carries out the actions defined for service improvement; -monitor the implementation of planned changes to the production plan, ensuring their proper implementation; -verifies the functional and technical quality of interfaces / communications between applications; -monitor the state of the technical components of the applications; -ensure compliance with the SLS defined in the supported applications with 24/7 weekly rotation within the team for critical incidents.
(1 prevention week and 15 additional monthly hours of work where 50% may be Sundays and holidays).
-ensure and keep up to date manuals, technical documentation and operational procedures; -review and monitor application performance data in order to improve service quality and user experience; -ensure the technical installation and configuration of catalog applications; -actively contributes to CI/CD processes by developing automation scripts; -define and implement controls facilitating the supervision of services; -It must carry out the training required for the proper functioning of its area and enterprise and ensure that the team carries it out.
-It can perform other activities, not specified above, necessary for the pursuit of the objectives and proper functioning of the Center of Expertise and participates in the Tribes' ceremonies as an advisor to ITops.
Qualifications Technical Skills.
-RedHat Jboss EAP 6.
and 7.
(Administration)   -OpenShitf (micro-services)  -Web Services (SOAP/XML) -Relational BDs (MSSQL Server; Postgre);  *Principals de java; -Web Services (SOAP/XML); -Sos Linux RHEL, Windows Server.
-Jenkins;  -DevOps Guideline, Agile/Scrum methodologies.
Soft skills.
Excellent communication and interpersonal relations capability.
Be flexible and adaptable in a multicultural environment.
Motivation and Responsibility.
Proactivity and dynamism.
Create and innovate / solve problems Working in team  Focus on Results   Resilience  Drafting and adapting a process  Analyse Define Pertinent Performance Indicators  Professionals Skills.
-IT and cybersecurity -IT knowledge -Production operations -Relation IT / Business I'm interested I'm interested Privacy Policy