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HELPDESK SUPPORT TECHNICIAN WITH FRENCH IN PORTO

Descrição da oferta de emprego

Description: Provide technical support to end users through voice, email or chat. Respond to customers' questions/doubts; act as the intermediary between user and developers.What you'll doReceiving support requests from users;Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level;Third-line technical support for IT applications used by an organization;Help users resolve technical issues with specific applications;Ensure follow-up of established protocols. Increased complexity in the use of IT;Any other function deemed relevant and necessary for the area;Any other administrative task. Requirements: Knowledge of the product/service;Customer orientation;Typing skills;Knowledge of the InternetKnowledge of MS Office;MYSQL knowledge;Slack knowledge (preferred);Postman Knowledge (preferred);English level B2;Previous experience in customer or technical support (preferred). Offer: Excellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Investment in training and personal development;Possibility to work from home.
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Detalhes da oferta

Empresa
  • Teleperformance Portugal
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 30/08/2024
Data de expiração
  • 28/11/2024
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