HELP DESK CONSULTANT
Descrição da oferta de emprego
The ideal candidate will play an important role in providing efficient and highquality technical support addressing user needs and ensuring smooth resolution of hardware and software issues.
Main Responsibilities.
Resolution of IT incidents and requests either onsite or remotely when applicable.
Updating tickets with detailed information on actions taken and findings.
Keeping records up to date for the equipment serviced.
Ability to work independently in stressful environments occasionally without immediate support.
Installation troubleshooting and resolution of printing issues.
Qualifications.
MS Windows MacOS HW and Printing Basic knowledge of computer networks Preference for ITIL knowledge or certification Good English skills.
Additional Information.
Working Hours.
AM to 8.
PM Valid Drivers License in Portugal Location.
Lisbon Remote Work.
No Employment Type.
Fulltime
Detalhes da oferta
- Inetum
- Em todo Portugal
- Indeterminado - Indeterminado
- 15/04/2025
- 14/07/2025
Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
We need someone to support customers via phone, chat and email, regarding technical issues they might have and help drive partner satisfaction by providing accurate information and ensuring they are using all the tools that could help them... just as we don't know all the work behind it, others can always......
You can also choose your section titles, help and examples in every section, pre-defined skills and phrases, and more... design your resume according to the latest 2023 and 2024 trends, which will help you get more job offers... our resume maker includes e-signatures and publications......
We develop accessible, user-friendly software for older adults, as well as advanced management tools that help care professionals and organizations improve efficiency, reduce costs, and enhance service quality... in this role, we’re looking for someone with strong it skills, but an even stronger human......
Main responsibilities: generate qualified business opportunities through cold calls, emails, and strategic campaigns have qualification calls for understanding the prospect's needs and identify client's needs stay up to date with new products/services and campaign execution proactively seek new......
Start: asap duties and responsibilities: review user reports regarding website content daily content compliance monitoring and corrective measures application make well-balanced decisions and help resolve inquiries to defined policies and procedures propose solutions to improve the support of user community......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Asap: next starts: 20th february or 20th march tasks: · review user reports regarding video content on a streaming platform review sensitive content, sometimes involving graphic or disturbing subject matter audit and update content maintain broad knowledge of client products and/or services make well-balanced......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
