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GERMAN-SPEAKING TECHNICAL SUPPORT EXPERT TO LISBON, PORTUGAL

Descrição da oferta de emprego

Description: German-Speaking Technical Support Expert for Leading Search Engine in LisbonAre you passionate about technology and have strong communication skills? Do you thrive in a service-oriented role and enjoy solving technical issues? If you’re eager to learn and explore new opportunities, the world's largest search engine is looking for someone like you to join their technical support team.We are currently looking for German-speaking Technical Support Professionals to join our team in Lisbon. This is your chance to build your career in technical customer support while immersing yourself in the vibrant culture of Portugal’s capital.Key Responsibilities:As a Technical Customer Advisor, you’ll use your expertise to resolve technical issues with accuracy and speed. You’ll provide high-quality service to customers while continuing to expand your own technical skills. You will also be an essential part of a fast-paced team, collaborating with other technicians and gaining valuable international experience.Provide inbound technical support in German via phone, chat, and emailTroubleshoot technical issues and assist customers with pre-sales, inquiries, and technical challengesMaintain accurate documentation and ensure high customer satisfaction levelsAddress customer escalations and follow through on all casesWork with other team members to resolve or close tickets promptlyMaintain internal systems and communication in EnglishRepresent the company with professionalism and uphold its reputation Requirements: Your Profile:Native-level German (C2) and proficient English skillsExperience in technical troubleshooting is a plusStrong communication skills, able to explain complex technical issues to non-technical usersComfortable with PC and basic software (Google Docs, Google Sheets)Knowledge of wireless troubleshooting is a plusPatient, solution-oriented, and empathetic when dealing with customer issuesAbility to maintain confidentiality and handle personal data responsiblyProactive and self-motivated, with a strong team player mindsetA keen interest in staying updated with the latest tech and IT trends Offer: Our partner provides an attractive "all-inclusive package" designed to support both your career growth and your relocation needs.Competitive salary (14 monthly payments per year), performance bonuses, meal allowance, and transportation subsidyFull relocation support including flight reimbursement, accommodation for 12 months, and administrative assistancePrivate health insurance with dental coverage (after 6 months)Opportunities for career advancement within an international environmentWork with a diverse team of colleagues from over 15 countriesAccess to modern office facilities, discounts at local businesses, and company eventsRelocation support, including assistance with bureaucratic mattersA multicultural work environment with ample opportunities to explore different career paths across locations worldwide
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Detalhes da oferta

Empresa
  • Nordic Jobs Worldwide
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 18/12/2024
Data de expiração
  • 18/03/2025
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