GERMAN-SPEAKING SENIOR CUSTOMER SUPPORT CONSULTANT (MULTIPLE LOCATIONS)
Descrição da oferta de emprego
Their team of over 110 professionals operates from five global offices, serving more than clients across Europe, the USA, and Africa.
Location.
Lisbon (Portugal) or Cape Town (South Africa) Employment Type.
Full-time, On-site Role Overview.
As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform.
You’ll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.
Key Responsibilities.
To elevate the quality of customer support and ensure seamless team operations by guiding Customer Support Consultants (CSCs) toward excellence.
Through fostering product expertise, managing complex escalations, and enriching the knowledge base, the Senior CSC empowers the team to consistently deliver outstanding service.
Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
Lead new product release validations.
Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework Key Skills.
Required.
Language Proficiency.
Fluent in German 2+ years of experience in a service-oriented, technical or customer support role as 2IC or in a leadership role Excellent communication skills with patience, empathy, and confidence in upselling Comfortable in a fast-paced, high-tech environment with strong prioritization skills Self-motivated, able to perform under pressure, and a natural team player Organized and detail-oriented Preferred.
Background in Hotel or SaaS industries Perks and Benefits.
Mac-based work environment Incentive-based commission structure Formal training budget Annual hotel experience Equity options Birthday and Christmas vouchers Core Values.
Accountability Beat Yesterday Clock Speed Deals a Deal Empower Another Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment! Abous Us Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide.
Since our journey began in , we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe.
With a proven track record of over successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands.
Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand.
Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions.
Contact us today to explore how we can elevate your career or support your recruitment needs.
Detalhes da oferta
- Multilingual Jobs Worldwide
- Em todo Portugal
- Indeterminado - Indeterminado
- 08/11/2024
- 06/02/2025
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