Ir à oferta completa

GERMAN-SPEAKING SENIOR CUSTOMER SUPPORT CONSULTANT (MULTIPLE LOCATIONS)

Descrição da oferta de emprego

Our client is an innovative company, established in , focused on transforming hotel operations with an all-in-one hotel management system.
Their team of over 110 professionals operates from five global offices, serving more than clients across Europe, the USA, and Africa.
Location.
Lisbon (Portugal) or Cape Town (South Africa) Employment Type.
Full-time, On-site   Role Overview.
As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform.
You’ll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.
Key Responsibilities.
To elevate the quality of  customer support  and ensure seamless team operations by guiding  Customer Support  Consultants (CSCs) toward excellence.
Through fostering product expertise, managing complex escalations, and enriching the knowledge base, the Senior CSC empowers the team to consistently deliver outstanding service.
Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
Lead new product release validations.
Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework Key Skills.
Required.
Language Proficiency.
Fluent in German 2+ years of experience in a service-oriented, technical or  customer support  role as 2IC or in a leadership role  Excellent communication skills with patience, empathy, and confidence in upselling Comfortable in a fast-paced, high-tech environment with strong prioritization skills Self-motivated, able to perform under pressure, and a natural team player Organized and detail-oriented Preferred.
Background in Hotel or SaaS industries   Perks and Benefits.
Mac-based work environment Incentive-based commission structure Formal training budget Annual hotel experience Equity options Birthday and Christmas vouchers Core Values.
Accountability Beat Yesterday Clock Speed Deals a Deal Empower Another   Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment!   Abous Us Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide.
Since our journey began in , we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe.
With a proven track record of over successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands.
Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand.
Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions.
Contact us today to explore how we can elevate your career or support your recruitment needs.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Multilingual Jobs Worldwide
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 08/11/2024
Data de expiração
  • 06/02/2025
German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......

German Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......

Customer Support with German & English for Insurance Company
Paco recrutiment

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje zadania: odbieranie rozmów telefonicznych lub czatów od klientów chcących uzyskać różnego rodzaju informacje dotyczące ich polisy......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

Tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs......

Customer Support Agent (m, f) Turkish
Personalbüro U. Herrmann

Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......

Dutch Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......