GERMAN-SPEAKING SENIOR CUSTOMER SUPPORT CONSULTANT (MULTIPLE LOCATIONS)
Descrição da oferta de emprego
Their team of over 110 professionals operates from five global offices, serving more than clients across Europe, the USA, and Africa.
Location.
Lisbon (Portugal) or Cape Town (South Africa) Employment Type.
Full-time, On-site Role Overview.
As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform.
You’ll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.
Key Responsibilities.
To elevate the quality of customer support and ensure seamless team operations by guiding Customer Support Consultants (CSCs) toward excellence.
Through fostering product expertise, managing complex escalations, and enriching the knowledge base, the Senior CSC empowers the team to consistently deliver outstanding service.
Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
Lead new product release validations.
Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework Key Skills.
Required.
Language Proficiency.
Fluent in German 2+ years of experience in a service-oriented, technical or customer support role as 2IC or in a leadership role Excellent communication skills with patience, empathy, and confidence in upselling Comfortable in a fast-paced, high-tech environment with strong prioritization skills Self-motivated, able to perform under pressure, and a natural team player Organized and detail-oriented Preferred.
Background in Hotel or SaaS industries Perks and Benefits.
Mac-based work environment Incentive-based commission structure Formal training budget Annual hotel experience Equity options Birthday and Christmas vouchers Core Values.
Accountability Beat Yesterday Clock Speed Deals a Deal Empower Another Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment! Abous Us Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide.
Since our journey began in , we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe.
With a proven track record of over successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands.
Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand.
Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions.
Contact us today to explore how we can elevate your career or support your recruitment needs.
Detalhes da oferta
- Multilingual Jobs Worldwide
- Em todo Portugal
- Indeterminado - Indeterminado
- 08/11/2024
- 06/02/2025
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... if you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity......
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls......
If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......
If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer; – focused and driven; – you enjoy working with people and are empathetic; – you are fluent in german; –......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje zadania: odbieranie rozmów telefonicznych lub czatów od klientów chcących uzyskać różnego rodzaju informacje dotyczące ich polisy......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......