GERMAN-SPEAKING IT CUSTOMER SERVICE REPRESENTATIVES CINCLUDES OUTBOUND
Descrição da oferta de emprego
German-Speaking IT Customer Service Representatives - Inbound and Outbound Location.
Remote (Anywhere in Portugal) or Office-Based in Lisbon Job Type.
Full-Time Compensation Options.
* Option 1.
Gross salary of EUR/month with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area).
* Option 2.
Gross salary of EUR/month (no accommodation provided; includes allowances and bonuses).
About the Role.
Join a team supporting one of the world's leading IT companies, renowned for providing innovative IT software and hardware solutions.
This is a fantastic opportunity for individuals passionate about delivering exceptional customer service and optimizing client relationships.
Key Responsibilities.
* Customer Interaction.
Handle customer inquiries (approx.
80% inbound, 20% outbound) via phone and online chat.
* Client Support.
Provide assistance to corporate customers, primarily small and medium-sized businesses across sectors like healthcare, industry, administration, trade, finance, and education.
* Problem-Solving.
Offer customer-oriented solutions and resolve inquiries efficiently.
* Sales and Product Information.
Share product details, pricing, offers, and discounts, and process orders and sales over the phone.
* Customer Relationship Management.
Maintain consistent communication with existing clients to identify optimization opportunities and provide updates.
Training Details.
* Duration.
3 weeks (conducted in English).
* Content.
* Training on software systems for electronic data processing.
* Comprehensive product and service overview.
* Customer relationship management and consultation techniques.
Working Hours.
* Monday to Friday, between and hours per month.
Requirements.
* Languages.
* Native-level German proficiency.
* B2-level English proficiency.
* Skills.
* Excellent IT knowledge, particularly MS Office.
* Basic hardware knowledge.
* Experience.
* Previous experience in outbound sales is essential.
This role offers a dynamic working environment, whether remote or based in Lisbon, with strong support for professional growth.
If you're ready to excel in a customer-focused IT role, apply today
Detalhes da oferta
- Indeterminado
- 09/12/2024
- 09/03/2025
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