GERMAN-SPEAKING CUSTOMER SERVICE SPECIALIST

GermanSpeaking Customer Service Specialist Join an Exciting Banking Project in Porto Location.
Porto Portugal Start Date.
11th October Job Type.
Permanent OnSite About the Role.
Cross Border Talents is collaborating with a leading banking partner for an exciting Customer Service project in Porto.
If you are a native German speaker with strong English ss and a pion for delivering excellent customer experiences this opportunity is for you! Join a forwardthinking team and become the trusted voice for banking customers across Europe.
Your Mission.
As a Customer Service Specialist youll be the single point of contact for the banks clients helping them resolve a variety of inquiries through email and chat.
This role is vital in supporting the digital banking experience and youll play an important part in ensuring customer satisfaction.
Key Responsibilities.
Handle customer inquiries via inbound chat and email regarding online banking portals.
ist with navigation product information marketing campaigns and bank services.
Provide firstcl customer support by managing card blocking ordering duplicates processing forms and PIN/TAN orders.
Forward complex issues to the appropriate consultants branches or departments.
Offer proactive solutions to enhance customer service and improve user experience.
Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
Support the scheduling of appointments and ist in central marketing campaigns.
Training & Onboarding.
4 weeks total.
2 weeks of comprehensive training followed by 2 weeks of nesting.
Full support during the onboarding process to ensure you succeed in your role.
Work Schedule.
MonFri.
8 AM to 5 PM Late Rotative Shifts.
7 AM to 10 PM No weekend work required.
Requirements.
Native German speaker with strong English (B2) proficiency.
Customer service experience is a plus but not requiredwhat we value most is your dynamic proactive attitude.
Excellent communication and problemsolving ss.
Ability to work effectively within a fastpaced collaborative environment.
Why Join Us Work for a trusted and innovative banking partner.
Enjoy a competitive salary package and benefits tailored for your needs.
Relocation support for international candidates to ease your move to Portugal.
Grow within a dynamic international team committed to delivering toptier customer service.
Ready to kickstart your career in the banking sector Apply today and start your journey with us in beautiful Porto! Salary & Benefits.
Base Salary.
950EUR (paid 14 months).
Performance Bonus.
Up to 200.
Fixed Language Bonus.
450EUR for your German proficiency.(paid every month) Meal Allowance (net).
EUR.
Permanent contract with a clear path for growth and career development.
Relocation Package.
From Outside Portugal.
Reimbursement of airfare (up to 700 after 90 days).
From Inside Portugal.
Reimbursement of travel costs (up to 150 after 90 days).
Accommodation.
From outside Portugal.
Hotel room for 28 days.
From inside Portugal.
Hotel room for 15 days.
Salary & Benefits.
Base Salary.
950 (paid 14 months).
Performance Bonus.
Up to 200.
Language Bonus.
450 for your German proficiency.
Meal Allowance (net).
.
Total Monthly Compensation.
.
Permanent contract with a clear path for growth and career development.
Relocation Package.
From Outside Portugal.
Reimbursement of airfare (up to 700 after 90 days).
From Inside Portugal.
Reimbursement of travel costs (up to 150 after 90 days).
Accommodation.
From outside Portugal.
Hotel room for 28 days.
From inside Portugal.
Hotel room for 15 days.
Remote Work.
No