GERMAN CUSTOMER SERVICE | PORTO
Descrição da oferta de emprego
Porto (Marquês) Your mission.
- Providing a single point of contact for users; - Handling routine and non-routine incidents, problems and requests; - Giving first-line support in the event of incidents.
What you need to embark on this mission.
- Native/Fluent in German and English skills (at least C1 level); - Problem Solving.
takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are beyond them and escalates so they can be resolved; - Service Level.
escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
Monitors performance through statistical reporting and analysis; - Team Working.
acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
What awaits you.
- 1 year direct contract with the client, with the possibility of renewal; - Monthly and quarterly attractive bonuses alligned with performance and attendance; - Hybrid working model after the first 3 months (1 week at the office, 1 week homeoffice); - Weekly rotative shifts from Monday to Saturday, 8h to 19h (8h shifts); - Integration into a dynamic and motivated team; - Stimulating and challenging work environment.
Do you identify with this opportunity and want to find out more? Apply now with your updated CV and embark on your next adventure!
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 18/10/2024
- 16/01/2025
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
This position provides customer service support and resolution of routine problems regarding client's product or services... we're selecting call center operator (m/f) for a company in the services sector located in porto... requisitos do trabalho languages: - english spoken and written correctly; -......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... our consultants help candidated find the best job offers and guiding them through the entire recruitment process... requisitos do trabalho requirements: – know your way around......
