GERMAN CUSTOMER SERVICE (M/F)- LISBON OR REMOTE [241-001394-2]
Descrição da oferta de emprego
Are you a German and English speaker looking for a new challenge at a Swiss Telcom company in Lisbon. or Full Remote?
We have the role for you!
Descrição/Funções:
Functions:
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
Requisitos:
Requirements:
• Fluent in German and English;
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Oferece-se:
We offer:
- MONDAY-SATURDAY: 8h-19h (with 2 days off)
- Base Salary + meal allowance + productivity bonus
- Company Benefits (health insurance)
- Hybrid with an office in Lisbon or Full Remote
- Work contract with our client.
If you have the interest, please make sure to apply.
Clique aqui para se candidatar!
Detalhes da oferta
- Indeterminado
- 1€ - 500€
- 11/11/2024
- 09/02/2025
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... ) 2 days off per week training: 10 days of training + 1 week of nesting (100% on site)worplace: parque das nacoes salary details:project......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... apply today and become part of our client's team in lisbon... as the first point of contact, you will be responsible for resolving......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... your job is our work... candidates should obtain more information about our privacy and data management policy in ttps://pt... requisitos do trabalho requirements: – know your......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
