FRONT DESK AGENT

Job Description For Front Desk Agent(HOZ) in Cincinnati,United States.
21C MUSEUM HOTELSCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.
We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
pen availability is a must.
ome join our Flock!Job DescriptionTitle.
Front Desk Agent Reports To.
Front Desk Supervisor/Front Office Manager Supervises.
None General Purpose.
With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience.
The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.
Specific Responsibilities.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
reets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
acilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
egularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
ourteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
aintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
ccepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
ontrols cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
aintains a friendly, cheerful and courteous demeanor at all times.
rocesses all guest mail, messages and faxes.
receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
tays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
elays art exhibition information to guests.
ontributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
rovides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
erforms other duties as assigned, requested or deemed necessary by management.
nows standard cash handling procedures and knowledge of computerized cash register systems.
ust be fluent in English.
ust be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
ust be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
ust be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
tandard office equipment including but not limited to.
telephone, copier, cash register, PC, fax machine, and PBX machine.
ust pass a background check.
ducation/Formal Training High School diploma or equivalentExperience Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
c Museum Hotels is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
The EEO is the Law poster is available here.
http://www1.
eoc.
ov/employers/poster.
fm QualificationsKnows standard cash handling procedures and knowledge of computerized cash register systems.
ust be fluent in English.
ust be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
ust be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
ust be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
tandard office equipment including but not limited to.
telephone, copier, cash register, PC, fax machine, and PBX machine.
ust pass a background check.
ducation/Formal Training High School diploma or equivalentExperience Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
dditional InformationAll your information will be kept confidential according to EEO guidelines.
21c Museum Hotels is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
The EEO is the Law poster is available here.
http://www1.
eoc.
ov/employers/poster.
fm