Ir à oferta completa

FRENCH-SPEAKING TECHNICAL SUPPORT SPECIALIST IN LISBON, PT

Descrição da oferta de emprego

Description: We are a leading cloud-based development platform with millions of users worldwide. Our mission is to empower our users to create, design, manage, and develop their online presence exactly the way they want. We are passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.Position Overview:As a Customer Service Representative for our German market, you will be at the forefront of delivering exceptional customer support to our users. You will provide technical assistance, troubleshoot issues, and educate users on how to make the most of our platform's features. This role requires excellent communication skills, a customer-first attitude, and a passion for technology.Key Responsibilities:Provide exceptional customer service via chat, email, and phone.Troubleshoot user issues with the client platform, offering clear guidance and solutions.Educate users on the platform's features and help them fully optimize their websites.Work closely with the product and development teams to resolve complex technical issues.Stay up to date with new client features and updates to provide accurate support.Collect and relay user feedback to improve the overall user experience. Requirements: Native German speaker with at least a B2 level of English proficiency.Minimum of 1 year of experience in customer service with a strong orientation to customer satisfaction (mandatory).Strong verbal and written communication skills.Tech-savvy, with the ability to quickly learn new software and tools.Excellent problem-solving skills and the patience to assist users with various inquiries.Experience with website builders or content management systems (CMS) is a plus.Ability to work independently, manage multiple tasks efficiently, and handle shifting priorities. Offer: Working Hours:Monday to Friday – 06:00 to 22:00 (Rotative shifts)Days Off - Saturday and SundayRelocation from outside Portugal:Room in a shared apartment for a maximum of 12 months in Lisbon, at a discounted rent of €280/month, including utilities (deducted directly from the payslip).Reimbursement of airfare (up to €400 in economy class) after the 6th month of the contract.Additional Benefits:Health insurance provided upon enrollment (must have NIF and NISS).
Ir à oferta completa

Detalhes da oferta

Empresa
  • Multilingual Jobs Worldwide
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 02/12/2024
Data de expiração
  • 02/03/2025
Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......

Technical support (m,,f) : french lighting solutions
Personalbüro u. herrmann

Assist users with pre-sales inquiries, general questions, and technical support issues... appropriately manage and escalate customer issues to higher support tiers... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels......

French Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable and clear way to speak and express yourself you enjoy customer contact and know how......

Technical support (m,,f) : italian consumer goods
Personalbüro u. herrmann

Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......

(Remote work) Customer Support with French & English
Paco recrutiment

Provide account and application support to customers namely with regards to software functionality... your tasks: assist customers through the various channels regarding queries about subscription, invoicing, technical troubleshooting... our expectations: eu citizenship or a residence permit in portugal......

Sales support (m,f) french or italian
Personalbüro u. herrmann

Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... requisitos do trabalho french or italian c2english b2 outros dados de posição excellent remuneration package based on experience, skills and performancelife......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......

Italian Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable and clear way to speak and express yourself you enjoy customer contact and know......

Internship Sales & Administration Support English/ french
Eurofirms

Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies for an important company in the automobile sector, located in the area of maia, we are hiring an internship sales and administration......

German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... schedule: full-time schedule of 40 hours a week, monday to friday, with the breaks provided by law... job description: interfaces with customers via inbound calls, outbound calls......