FRENCH-SPEAKING CUSTOMER SUPPORT AGENT IN LISBON

Description: Unlock the Potential of a Career That Makes a DifferenceAre you ready for your next challenge? Our client is a global leader in technology and services, empowering the brands of tomorrow. We support well-known brands—many of which you use daily—by enhancing their businesses with advanced technology and integrated solutions in over 70 countries. We are proud to be consistently recognized with accolades such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”If you're seeking growth and inspiration, join us as a Customer Service Representative in Lisbon, Portugal (On-Site), where you will ensure operational performance goals are met. You will also help us meet client expectations by driving operational excellence in areas such as quality, efficiency, and improving the customer journey. We are dedicated to helping businesses, bloggers, and creatives develop their websites, expand their brands, and thrive online.Opportunities for Career and Personal GrowthOur client will provide you with comprehensive training, access to cutting-edge technologies, and ongoing support to ensure your success. With our client, you'll have real opportunities for career advancement and personal development. Approximately 80% of our leaders and managers have been promoted internally!Key ResponsibilitiesAs a Customer Service Representative, your responsibilities will include:Delivering exceptional customer service via chat, email, and phone.Assisting users with troubleshooting issues on the platform and providing solutions.Educating users about the platform’s features and helping them maximize their website potential.Collaborating with product and development teams to resolve complex technical problems.Staying updated on new features and platform updates to provide accurate support.Collecting and sharing user feedback to enhance the overall experience. Requirements: You’re an Ideal Fit If YouPossess a high level of French (both written and spoken) and are fluent in English (B2 level)Have prior experience in customer service, tech support, or a similar roleExhibit strong verbal and written communication skillsAre tech-savvy and able to quickly adapt to new software and toolsDemonstrate excellent problem-solving abilities and patience when assisting usersExperience with website builders or content management systems is a plus Offer: What’s in it for YouIn this role, we offer benefits that cater to your unique lifestyle:Full-time position with indefinite contracts (negotiable based on your experience and our client's needs)Competitive salary along with performance bonusesCentral location in Lisbon, PortugalFully paid training on the company and your specific projectCareer development programs, specialized courses, and language classesEligibility to WorkAs per Portugal’s regulations, only applicants who are legally authorized to work in Portugal will be considered for this role.Why Work in Lisbon?Lisbon, the vibrant capital of Portugal, boasts around 600,000 residents in the city center and approximately 2.8 million in the greater metropolitan area. Situated near the Atlantic Ocean, Lisbon offers excellent shopping, fantastic food, an exciting nightlife, and a rich cultural heritage. With a warm climate for most of the year, the city has become a top destination for Europeans and is home to a growing expat community.