FIELD SERVICE ENGR II

Descripción del puesto.
The future is what you make it.
When you join (COMPANY NAME), you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
(COMPANY NAME) Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries.
A leader in digitization, (COMPANY NAME) delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes.
(COMPANY NAME)'s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.
We are currently looking for a Field Service Engineer to join our Industry Automation team in Portugal to be part of one of our largest clients for the oil and gas industry sector located in Porto at the client's site.
The primary purpose of this position is to deliver superior customer satisfaction.
Achieve the development of on-site installation, servicing and repair processes of complex automation equipment and systems.
KEY RESPONSIBILITIES · Ability to deliver remote and face to face support & services effectively.
· Ability to implement small to large automation projects autonomous or integrated in a project team.
· Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
· Comply with all GSM processes for documentation and customer communication.
· Maintain proactive and timely communications, providing frequent and informative customer updates.
· Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
· Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
· Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
YOU MUST HAVE · 3-5yrs of experience in Automation Systems (DCS, ESD, F&G, PLC, SCADA, etc) engineering, operations, or services support functions within the Industrial automation industry.
· Ideally bachelor's degree in Engineering or related technical education background in electronics / electromechanics / industrial automation · Good in English written/verbal · Good in Portuguese written/verbal · Driving license · Availability to travel in the country and abroad WE VALUE · Experience with (COMPANY NAME) process control systems · Availability to be on call to support customers · Troubleshooting experience · Cyber Security knowledge · Experience in configuring and maintaining managed networking equipment, firewalls.
Working experience with TCP/IP networks (network/device configuration, firewall administration).
· Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc.
· Systems and network hardening and audit compliance experience · Microsoft Patch management solutions (WSUS, MSSC) experience · Installation, maintenance, technical support of Operating systems experience; Virtual machines · Previous industry experience · Previous customer service experience · Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware) · Knowledge about creation of design documents (Network, Active Directory, IP plan, System settings specification) · Knowledge about networking/switches/routers and PCs · VMWare and virtualization If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Additional Information * JOB ID.
HRD * Category.
Customer Experience * Location.
Rua Artur Paiva nº Paranhos,Porto,PORTO,,Portugal * Nonexempt