DUTCH-SPEAKING CUSTOMER SUPPORT FOR INSURANCE COMPANY-LISBON

Description: We are currently looking for a Dutch-speaking Customer Advisor for our partner company in the insurance industry, who wants to start their career in Lisbon as soon as possible. As the first point of contact for customers, you demonstrate excellent communication skills and can provide friendly and solution-oriented advice. You never let customer conversations escalate but always find a satisfactory solution for your conversation partners.About the Company:Our partner is a French multinational outsourcing company that simplifies business for the world's most renowned brands by managing their customer support with high professionalism and a customer-oriented approach. Become part of a family of over 62,000 highly motivated colleagues in more than 170 locations and 49 countries. Seize the opportunity and become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!About Your Responsibilities:As a Customer Advisor in the insurance industry, you will utilize your skills to solve emerging problems accurately and efficiently and provide solution-oriented advice to your customers. Given the dynamics of this job, you will be able to develop your IT skills and advance your international career at your own pace.Dutch-language inbound customer support via phone, chat, and email regarding various insurance topicsResponding to emails and sending documents, information, contracts, etc.Documenting relevant case information in the internal ticketing systemProcessing claims or canceling inquiriesElectronically archiving successfully completed casesReviewing and updating customer data or similar changesEnsuring excellent customer satisfactionResponding appropriately to customer escalations and accurately documenting the processRepresenting the company's values and maintaining a good reputationOffer:Our partner offers you a comprehensive "carefree package" that includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidyFixed working hours from Monday to FridayRelocation package: flight reimbursement and accommodation for 12 months, as well as administrative supportPrivate health insurance with dental plan Growth opportunities and possibilities for an international careerWorking in a diverse environment with people from over 15 nationalitiesEnjoy our modern facilities, discounts at local businesses, company celebrations, events, and more!We encourage mobility between companies to work at any of our locations worldwideNew and modern offices in Lisbon Your Profile:Dutch native language skills + English language skills at B2 levelExcellent written and verbal communication skillsExperience in troubleshooting and resolving customer issues is advantageousPatience and empathy to accurately understand customer inquiriesHandle all data and personal information with the highest level of confidentialityProactive, self-motivated, and a great team player**All applicants must have an EU passport or a valid residence permit.Why work in Lisbon?Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.