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DUTCH CUSTOMER SUPPORT AGENT FOR GPS PLATFORM - LISBON

Descrição da oferta de emprego

Description: You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting with them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined procedures Requirements: Native level of Dutch and fluency in EnglishExcellent oral & written business communication skillsExperience in data center environment providing customer support, triaging & resolving issuesAbility/experience in handling technical/financial product support through all channels - Phone, Email and Chat Service oriented approach Good typing speedResponsible, qualified to handle sensitive user infoProven ability with working under a metrics driven environment inclusive of CSAT and case resolution timesProficient in Microsoft Office/Google Suite Ability to work in a multicultural environment, and as a part of dynamic cross-functional teams.Attention to details.Ability to multitask and prioritize under pressure. Offer: A career in one of the largest and fastest growing IT services providers worldwideOngoing support and funding with training and development plansPrivate health insurance including close family (Spouse + children free of charge) and Life InsuranceChild benefits such as Nursery Voucher and Student VoucherDoctor at office for 2h once a weekEmployee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)Discount membership and access various gyms across PortugalIn Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.
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Detalhes da oferta

Empresa
  • Cognizant Technology Solutions
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 11/12/2024
Data de expiração
  • 11/03/2025
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