CZECH SPEAKING CUSTOMER SERVICE - BANKING - OFFICE BASED
Descrição da oferta de emprego
Gross salary per month is € + free accommodation for the whole 12 month contract (own room in a shared house/apartment).
Alternatively if no accommodation is required gross salary can be € per month instead.
As a Customer Service Representative in the banking sector, you play a vital role in delivering an exceptional experience to customers while representing the brand.
Your position is centered on maintaining customer loyalty and satisfaction through proactive and responsive support.
You will engage in both inbound and outbound customer calls and take part in back-office projects, with a consistent goal of identifying and addressing customer needs.
A strong customer orientation is essential in this role, as is a dedication to helping and fostering positive relationships with native level Czech and b2 English with some customer service experience.
Daily Job Duties and Responsibilities Your primary tasks and responsibilities include.
Support Bank Customers.
Empower customers with the tools and information they need to manage their accounts and conduct banking transactions with ease and security.
Provide Clear Product and Service Information.
Clearly explain the bank's products and services, emphasizing benefits, features, and conditions to help customers make informed choices.
Address Customer Inquiries and Clarify Doubts.
Handle a wide range of questions and requests, delivering thorough responses and effective solutions for each situation.
Represent the Brand Positively.
Maintain a courteous, professional, and supportive demeanor in every interaction to build trust and ensure a favorable customer experience.
Deliver Quality Service Across Rotating Shifts.
Flexibly work rotating shifts to ensure 24/7 customer service availability, providing prompt assistance regardless of time.
Skills and Qualifications Proficiency in Czech and at least b2 English for clear, effective communication Strong customer service orientation with a focus on relationship-building Ability to work flexible hours and rotating shifts Problem-solving skills and a proactive approach to customer needs Knowledge of banking products, services, and relevant procedures
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 02/11/2024
- 31/01/2025
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
The ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... responsibilities include handling customer queries and providing technical support... join a multicultural team and advance your career as a......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......
Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ability to deliver results independently and in often ad hoc situations......
