CUSTOMER SUPPORT WITH ITALIAN (LISBON / PORTUGAL)

Description: Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You can see the details below and we would be happy to address any questions you might have.  RESPONSIBILITIESYou will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined procedures  The Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.Cognizant is a global community with more than 345,000 associates around the world.We don’t just dream of a better way – we make it happen.We take care of our people, clients, company, communities and climate by doing what’s right.We foster an innovative environment where you can build the career path that’s right for you.  About us:Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.Our commitment to diversity and inclusion:Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.  Requirements: REQUIREMENTSAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralNative Italian level written and spoken communication skillsMinimum B2 Level English Spoken and WrittenEuropean Nationality or Portuguese Work PermitProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday  Offer: OUR OFFERPleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathTraining & development opportunitiesCompetitive salary & relocation allowance**Relocation applicable only for international candidates joining us from abroad.