Ir à oferta completa

CUSTOMER SUPPORT SPECIALIST | FRENCH SPEAKER

Descrição da oferta de emprego

Schréder has a century-long tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces.
In we founded Schréder Hyperion in Lisbon, Portugal – Schréder’s center of excellence focusing on the future of Lightability that aims to position Schréder amongst the global leaders in Smart City solutions.
WHAT WE ARE HIRING We are looking for a dynamic support specialist to represent our company, and to work towards the satisfaction of our clients.
As a Post-Sales Support Specialist, you will be responsible for monitoring and accompanying the entire smart installed base of Schréder.
You will collaborate in a positive team environment to provide outstanding customer service, fast response to inquiries, strong problem-solving skills, and appropriate resolution through our ticketing system.
The ideal candidate will bring proven capabilities in identifying patterns, a perseverant “trial and error” attitude, with a learning and growth mindset.
WHAT YOU WILL DO To be the primary point of contact for local IoT support and sales teams; Take responsibility over generating and monitoring tickets; Develop documentation of support processes and procedures; Responsible for pilot-projects on the field; Train local support teams, commercial teams, and customers in need; To support internal projects and initiatives; To support delivery of key/strategic projects.
WHO WE ARE LOOKING FOR Master’s Degree in Electronics, Engineering, Information technology or similar; 1+ years of experience working as a support technician or other customer service roles; Experience troubleshooting issues related to software, hardware, network interface configuration, and IoT devices is a plus; Professional experience with customer service, both in person and online; Fluent in Portuguese, English and French; Based in Lisbon, Portugal, with willingness to travels.
WHAT WE BELIEVE IN We hire people, not competencies.
You can become a part of our team, where everybody’s contribution will have an impact – from basic research to development, from marketing our solution to the world to selling it to community leaders, our clients.
Our leaders work everyday to build an organization, where our people have the courage to believe, learn to innovate, are results-driven with purpose, value agile execution and, above all, are loyal to ourselves and our partners.
We value collaboration and foster open and transparent communication, one of the many reasons why our leaders are continuously coached on how to create an even stronger Schréder.
Schréder wants to be known as a place for talent to thrive.
We’re building an organization that focuses on creating an environment for people to learn and grow, with a high-proximity between managers and their teams, with significant time being dedicated to our people’s growth.
At Schréder, we create opportunities for our people, and want our center of excellence in Portugal to become a stepping stone for great careers, offering a competitive pay, in line with the best compensation packages in the market.
Do you feel inspired by our mission and up for the challenge? Apply!
Ir à oferta completa

Detalhes da oferta

Empresa
  • RAY.BBDM
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/11/2024
Data de expiração
  • 05/02/2025
French Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......

Italian Customer Support Specialist
SpotOn Connections

We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......

(Remote work) Customer Support with French & English
Paco recrutiment

Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... our expectations: eu citizenship or a residence permit in......

Customer Support with French & English for Search Engine
Paco recrutiment

Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......

Technical Support Specialist
Cluster OSL

Over 2 years of customer support/technical support experience... acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction... positive attitude, customer satisfaction orientation and proactivity... nice-to-have: 6 months’ experience in a technical support......

German customer support - Barcelona office
Spoton connections

Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... if you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

Sales support (m,f) french or italian
Personalbüro u. herrmann

Customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds... customer satisfaction: aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress... order management: log and follow......

Customer Support Advisor Turkish
SmartRecruitments

Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......

German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......