CUSTOMER SUPPORT AND SUCCESS SPECIALIST (WESTERN CANADA)
Descrição da oferta de emprego
We take pride in helping more than users worldwide keep a mileage logbook.
No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ lives simpler by saving them both time and money.
Our primary markets are English-speaking; Canada, US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world.
If you are curious, driven and resilient, enjoy providing an exceptional customer support experience and are a strong communicator, this is where YOU come into the picture! We're seeking a remote customer support & success specialist with great technical skills and insights to help us cover the Canadian and US Pacific/Mountain time zones (PST/MST time zones) As a Customer Support & Success Specialist at Driversnote, you will spend your time interacting directly with our customers, providing them with an effective, easy and enjoyable experience.
You will be the spider in the web by serving all types of our users and customers, from new users, long-term customers and potential B2B large teams and relaying their needs to our product teams.
Our amazing Support & Success team is first-line support, meaning you will receive all types of inquiries - mostly surrounding bugs, educational questions or complex requests you’ll have the pleasure of solving! We imagine that you.
Have months of proven work experience in customer support.
Have proven experience with sales or success work. Are used to and comfortable with working 100% remote.
Have strong communication skills in English (both verbal and written).
Communication skills in other languages are a welcome bonus.
You love providing fantastic customer support on chat, email and phone and have great communication skills in doing so.
You have a basic understanding and experience in software troubleshooting.
the capability to investigate problems with apps, (examples could be working with installation errors, crashes, subscription and payment errors and performance issues). You are proactive and happy to jump in at the deep end.
You are confident in navigating multiple systems and finding your way around, checking the configuration, verifying the setup when needed etc. Have an eye for commonalities and streamlining - eager to automate wherever possible Familiarity with remote communication tools like Slack.
Your responsibilities.
Provide a first-class support experience by email and phone to customers’ technical queries, general enquiries and team product queries.
Engage with B2B customers who want to get started with Driversnote and help them to make their purchase.
Troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved Provide video demos and video onboarding to our larger B2B customers.
Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input (requests, feedback, UX improvements etc).
Learn the Driversnote product deeply and support our customers in making the most out of everything we offer.
Your colleagues say that you.
Are resilient - you get it done and will stay with a task until it's resolved Are not hesitant and enjoy the puzzle of solving open-ended problems Are a great relationship builder - you can build credibility fast with a variety of stakeholders Don’t shy away from ambiguous situations, and ask the right questions to untangle them Are a diffuser - always patient and kind, no matter what The important details.
Minimum 21 hours per week It is expected that you can work 3-4 hours a day 6 days a week CAD/hour, paid biweekly 100% Remote work Must be located in Canada - Pacific or Mountain time 33 vacation days per year - yes, we are based in Europe Access to additional perks from health insurance, car rentals, gym passes and more Who is the team? Today we are a 30+ team, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance.
As you won’t be working in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
Plus, a trip to Copenhagen to meet us in your first year! How to apply.
If interested, please send us an application by clicking the button below. Please note that we will review applications on a rolling basis.
So if you’re interested, do not wait:) If you have been shortlisted, we will ask you to do a case study, followed by interviews. Deadline for application.
November 17th .
Expected start date.
December 2nd .
Detalhes da oferta
- Driversnote
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 28/10/2024
- 26/01/2025
You always have a sympathetic ear, and you advise our customers over the phone and via email... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty......
You always have a sympathetic ear, and you advise our customers over the phone and via email... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance......
Firma: rozwiązanie na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobowymi... 30] umowa na okres 6 miesięcy z przedłużeniem procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii za wyniki/miesiąc......
Process and record customer and internal requests, orders, tickets, etc... positive attitude, customer satisfaction orientation and proactivity... demonstrate reliability and trustworthiness... acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... you will be handling customers queries via phone, e-mail and chat identifying the client's problem and troubleshootingto find the solution... requirementsat least 12 months of direct customer service......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... you will be handling customers queries via phone, e-mail and chat identifying the client's problem and troubleshootingto find the solution... requirementsat least 12 months of direct customer service......
And responsibilities:shift: ,rotative mon-sun... communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits......
Fluent in german and english... marketing materials:- translate brochures and other marketing materials from de>pt and en>pt... adapt surveys and questionnaires for portuguese-speaking audiences, ensuring cultural relevance and clarity... excellent attention to detail and strong organizational skills......
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......