CUSTOMER SUPPORT AGENT WITH RUSSIAN AND POLISH
Descrição da oferta de emprego
Russian & PolishSpeaking Customer Support Agent Join a leading multinational technology business in the vibrant city of Lisbon Portugal as a Customer Support Agent.
If youre a problemsolver who loves helping others and speaks Russian and Polish this is your chance to shine! Position.
Customer Support Agent Location.
Lisbon Portugal Employment Type.
Fulltime Duties and Responsibilities.
Customer Interaction.
Communicate with clients through various channels (telephone email and chat).
Problem Solving.
Identify issues troubleshoot and provide effective solutions.
Customer Satisfaction.
Handle complaints offer alternatives and ensure positive experiences within set timelines.
Escalation Management.
Determine when to reassign cases to other departments or senior representatives.
Team Collaboration.
Work closely with other specialists to resolve tickets and properly document outcomes.
Documentation.
Maintain accurate records of actions taken categorize cases and report bugs for the engineering team.
Administrative Updates.
Keep all jobrelated administrative forms uptodate.
What Were Looking For.
Language Proficiency.
Native/fluent in Russian (C1) oral and written.
Fluent in Polish (B2 level or higher).
Experience.
Previous experience in similar roles preferably in a contact center environment.
Technical Skills.
Chat experience fast typing skills and familiarity with multiple tools.
Communication.
Ability to simplify technical language for nontechnical users with excellent verbal and written skills.
Adaptability.
Resourceful stressresilient and capable of staying calm in all situations.
Time Management.
Ability to meet tight deadlines with minimal supervision.
Team Player.
Work independently while contributing positively to the team environment.
Whats on Offer.
Attractive Compensation.
Competitive salary based on experience and performance.
Work Schedule.
Fixed schedule Monday to Friday (5 days/week).
Comprehensive Benefits.
Private health insurance.
Life insurance.
Meal allowance.
Yearly performance bonus.
Relocation Assistance.
Includes allowance and help in finding accommodation.
Positive Environment.
A creative dynamic team with a friendly atmosphere.
Growth Opportunities.
Tools and guidance to reach your full potential.
Relocate to Lisbon & Be Part of a Global Team! Take the next step in your career with a worldclass technology business.
Join us in providing outstanding customer support in a fastpaced and rewarding environment.
#CustomerSupport #LisbonJobs #RussianAndPolishSpeaking #TechCareers #RelocationOpportunity
Detalhes da oferta
- Wibit Consulting & Services (WibitCS)
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 08/01/2025
- 08/04/2025
And responsibilities:shift: ,rotative mon-sun... language bonus gross: €2820 – €3240excellent remuneration package based on experience, skills and performancebe part of a dynamic and creative team with positive and friendly atmosphererelocation supportguidance and tools to reach your full potential......
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