Ir à oferta completa

CUSTOMER SUPPORT AGENT - RUSSIAN & POLISH - LISBON

Lisboa - Lisboa

Descrição da oferta de emprego

Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level) Previous experience in same / similar roles is mandatory Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress-resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently, while being a team player at the same time. OFFER: Excellent remuneration package based on experience, skills and performance Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule) Life Insurance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
Ir à oferta completa

Detalhes da oferta

Empresa
  • JUJUR
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 10/12/2024
Data de expiração
  • 10/03/2025
Customer Support Agent (m, f) Turkish
Personalbüro U. Herrmann

Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......

Hebrew customer service agent
Spoton connections

Join a multicultural team and advance your career as a customer support agent... responsibilities include handling customer queries and providing technical support... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... the ideal candidate must have 12......

Dutch Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......

Italian Customer Support Specialist
SpotOn Connections

We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......

French Customer Support Specialist
SpotOn Connections

We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable......

Keepbiz Customer Support Representative
OVHcloud

Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... ótimas capacidades de comunicação......

(Remote work) Customer Support with French & English
Paco recrutiment

Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... the company established itself as a leader in the american......