CUSTOMER SUPPORT AGENT - RUSSIAN AMP POLISH - LISBON
Descrição da oferta de emprego
Customer Support Agent Location.
Lisbon Portugal Employment type.
Fulltime DUTIES AND RESPONSIBILITIES.
Communicate with customers using various channels (telephone email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing troubleshoot and provide the solution Identify when the issue should be reassigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs so that our engineering team can address them Maintain and update all jobrelated administrative forms REQUIREMENTS.
Native/fluent in Russian (C1) both oral and written.
Fluent in Polish (at least B2 level) Previous experience in same / similar roles is mandatory Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users Resourceful and stressresilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently while being a team player at the same time.
OFFER.
Excellent remuneration package based on experience skills and performance Schedule.
5 days a week covering line operating hours from Monday to Friday (fixed schedule) Life Insurance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
Detalhes da oferta
- JUJUR
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 08/01/2025
- 08/04/2025
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