CUSTOMER SUCCESS SPECIALIST - GERMAN SPEAKER
Descrição da oferta de emprego
Our promise to our associates is rock-solid.
we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
The diversity, commitment and know-how of the team are the key success factors of this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services.
Define the standards and become a pioneer together with around associates worldwide.
Job Description Your contribution to something big.
Monitor and troubleshoot customer inquiries, issues, and technical problems related to our products & services, and resolve the ones which do not require code changes; Provide support to customers via various communication channels such as phone, email, Teams & JIRA; Document and track customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided; Collaborate closely with cross-functional and international teams, including developers, product owners, testers, etc to resolve complex technical issues; Escalate unresolved issues to appropriate teams or management, ensuring timely resolution and customer satisfaction; Support and drive development and maintenance of knowledge base articles, training material, FAQs, and other customer support resources; Identify and drive improvements & accelerations of the overarching customer care process & setup.
Qualifications What distinguishes you.
Operational proficiency in English, German C1 ; 2 years or more of customer care experience for digital projects & products; Strong troubleshooting skills and ability to analyze and diagnose technical issues effectively; Excellent communication skills, both oral and written, with the ability to convey technical information to non-technical users; Familiarity with IT systems and software applications; Strong experience with ticketing systems, such as JIRA, ALM; Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.
Additional Information What we offer you.
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Job Location I'm interested I'm interested Privacy Policy Imprint
Detalhes da oferta
- Bosch Group
- 11/09/2024
- 10/12/2024
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
If you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls......
