Ir à oferta completa

CUSTOMER SUCCESS MANAGER

Leiria - Leiria

Descrição da oferta de emprego

Glartek, a VC-backed company founded in , is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training.
Our software solutions combine the Augmented Reality (AR), Artificial Intelligence (AI) and Internet of Things (IoT) domains to bring visibility, optimization, and reassurance of field operations.
Glartek has offices in Lisbon and Leiria, Portugal.
The company has large customers such as EDP and Daimler.
This is a fantastic opportunity to be part of the growth of the company, working alongside R&D, Product Management, Product Marketing, Sales, and Customer Support colleagues.
This is a new strategic role within the company, reporting directly to the COO.
As a Customer Success Manager, you will be responsible for ensuring the maximum satisfaction of our customers, maintaining and building strong relationships and ensuring their needs are met by our products.
Last but not least, you will be empowered and accountable for a wide range of initiatives, which will give you the opportunity to own your career path and shape the future of Glartek.
If you are passionate about customer success and want to contribute to the success of a growing company, we would love to hear from you.
Tasks Build strong relationships with customers and be a trusted advisor on product usage Manage the onboarding and ongoing usage of the product by customers Regularly train customers on new product features Keep customers engaged and regularly using our products Maintain a revenue base by supporting account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Maintain a customer-focused culture and aid delivery of the product to market Develop a deep understanding of thenproduct to address customer concerns and provide guidance effectively Influence Roadmap based on company objectives and available resources Liaise with Product Management and Sales to provide feedback about product development Monitor and measure customer satisfaction and take proactive action to remedy any concerns Monitor and measure the progress of the customer usage of the Glartek product Capture and monitor key customer success metrics (e.
., NPS and CSAT) Be an ambassador and champion of the Glartek culture and work ethic Requirements At least 2 years' experience working in manufacturing in Engineering, Continuous Improvement or Project Management BSc/MSc in Computer-science, Electronics Engineering, Industrial Engineering Telecommunications Engineering, or related field Fully proficient in Portuguese and English Excellent organizer and planner biases towards quick problem solving Excellent interpersonal and communication skills, to effectively communicate with customers as well as customer support, product management and sales Understanding of the characteristics of startup companies and the need for flexibility of role definitions Naturally positive, customer-oriented and results-oriented leader Available to travel occasionally ( Knowledge of Augmented Reality or Artificial Intelligence applies to manufacturing is a plus Experience with CRM, such as Salesforce, HubSpot and Pipedrive is a plus Benefits You will be working on a ground-breaking product, where you can use your creativity and knowledge to help solve challenging technical and social problems.
You will benefit from.
Relaxed Culture & Flat Hierarchy.
We foster an open and collaborative environment 25 Vacation Days.
including a special day off to celebrate your birthday, an extra day around Christmas and New Year’s Stock Options.
Own a piece of our success Health Insurance.
Comprehensive coverage starting after one year Meal allowance Referral Program.
Earn €250 for every successful referral who stays for at least six months Learning & Development.
5 exclusive days per year for company-paid training (with approval) Team Buildings.
Regular events to strengthen our community Home Office Setup.
We'll provide what you need to work confortably from home Flexible holidays and working hours Annual Bonus.
Receive up to two additional salaries each year Hybrid work (at least 2 days per week in the office) Free coffee in our offices Join Glartek and be part of our mission to increase efficiency and safety in industrial processes using Augmented Reality.
Apply now! We do not accept CVs from 3rd parties.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Glartek
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 10/11/2024
Data de expiração
  • 08/02/2025
Customer Success Manager
MagniFinance

Estamos a crescer rapidamente e como parte do nosso sucesso contínuo, procuramos por um talento altamente motivado para juntar-se à equipa de customer success... qual perfil procuramos: ensino superior em administração, marketing ou áreas relacionadas; experiência em customer success, com prática......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......

Hebrew customer service agent
Spoton connections

Responsibilities include handling customer queries and providing technical support... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... join a multicultural team and advance your career as a......

SPA MANAGER
Casa Deitada - Turismo Açores Lda

Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......

Customer service representative ( german speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......

Customer Support Agent (m, f) Turkish
Personalbüro U. Herrmann

Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......