CUSTOMER SERVICE & TECHNICAL SUPPORT OFFICER
Descrição da oferta de emprego
Responsabilidades - Manage customer service, order processing, and communication with clients; - Ensure timely resolution of disputes, order issues, and post-installation follow-ups; - Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed; - Use CRM and case management tools to track service cases and optimize processes; - Analyze customer feedback, identify trends, and recommend service improvements; - Develop and deliver training materials for installation, maintenance, and product use; - Support sales with pre-sale inquiries, order tracking, and technical clarifications; - Handle customer complaints professionally, ensuring timely and effective resolutions; - Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations; - Ensure compliance with company policies, safety regulations, and quality standards.
Requisitos - Bachelor's degree in a related field (Engineering, Business, or Technical Support); - 1+ year in technical support and 2+ years in customer service; - Fluency in English; - Strong ERP knowledge, particularly Microsoft NAV; - Technical troubleshooting, CRM management, and case handling; - Problem-solving, multitasking, organization, time management, teamwork, and customer focus; - Working hour flexibility due to Australian and US office time zones.
Detalhes da oferta
- Clan
- Indeterminado
- 15/03/2025
- 13/06/2025
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