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CUSTOMER SERVICE TEAM LEADER - GERMAN

Lisboa - Lisboa

Descrição da oferta de emprego

Lead a team of customer service representatives to deliver high-quality service to global customers;To manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;Monitor and analyse key performance indicators to drive continuous improvement;Manage escalated customer complaints and resolve them satisfactorily;Implement customer service protocols and procedures to ensure consistent service delivery;Coordinate with other departments to ensure seamless customer experiences;Undertake regular training and development sessions for the team;Contribute to the development of customer service strategies and initiatives;Ensure compliance with regulatory standards and company policies.
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 18/03/2025
Data de expiração
  • 16/06/2025
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