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CUSTOMER SERVICE TEAM LEADER - GERMAN

Descrição da oferta de emprego

Hybrid working Be part of a growing team worldwide Sobre o nosso cliente Multinational Company Descrição Lead a team of customer service representatives to deliver high-quality service to global customers; To manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts; Monitor and analyse key performance indicators to drive continuous improvement; Manage escalated customer complaints and resolve them satisfactorily; Implement customer service protocols and procedures to ensure consistent service delivery; Coordinate with other departments to ensure seamless customer experiences; Undertake regular training and development sessions for the team; Contribute to the development of customer service strategies and initiatives; Ensure compliance with regulatory standards and company policies.
Perfil ideal 3 years of team leading or 5 years in relevant operations expertise; Strong leadership skills and the ability to motivate a team; Excellent communication and interpersonal skills; Bilingual English and German, a minimum C1 level is required; A customer-focused approach and a strong desire to achieve customer satisfaction; Vantagens Hybrid working; A supportive and collaborative work culture; Opportunities for continuous professional development and career progression.
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Detalhes da oferta

Empresa
  • Michael Page Portugal
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 20/11/2024
Data de expiração
  • 18/02/2025
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