CUSTOMER SERVICE TEAM LEADER
Descrição da oferta de emprego
Customer Service Team Leader M/F/X Within your #OneTeam * You will be responsible for organizing and supporting your team in its day-to-day activities, in local physical presence and remote * You will deploy and manage strategy for increasing your team's technical competences within the SMB support unit Your main responsibilities.
* Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives * Define team objectives, monitor individual and collective performances and determine action plans.
* Develop your team's talents through an individual career plan * Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management Your future impact.
In 6 months.
* You will actively participate in company projects and be a driving force behind continuous improvement (* You will participate in the improvement of internal tools In 1 year.
* You will define and manage various projects designed to improve service within support.
Skills required.
* Your mindset is customer-oriented, and you are able to empathize and listen to customer needs * You have problem-solving skills * You are a strong team player and able to collaborate effectively with internal teams * You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams * You are fluent in English / Spanish It's a + * You are fluent in French * You experienced using of our internal CRM "Service now
Detalhes da oferta
- Indeterminado
- 07/11/2024
- 05/02/2025
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