CUSTOMER SERVICE TEAM LEADER
Descrição da oferta de emprego
Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings.
Since , we have enabled more than 2.
million clinical interactions in over 12 countries.
With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
If this makes sense, keep reading! About the role We are looking for a Customer Service Team Leader.
In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners.
If you have a track record in operations/customer service, along with strong leadership skills, let's connect.
If this makes sense, keep reading! As a Customer Service Team Leader, you will.
Promote efficacy and efficiency of national homecare service; Coordinate a team of homecare customer service specialists; Ensure adequate documentation and data collection of the operation; Planning the healthcare professionals’ working schedules; Work collaboratively with the medical and nursing teams; Ensuring a positive experience for patients, partners and healthcare professionals.
About you To be considered for this role, here are the skills we're looking for.
Previous experience in operations/customer service; Graduation Degree; Experience in managing or coordinating teams; Computer skills (Excel is a must) and good ability to use different tools simultaneously; Good communication and argumentation skills; Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
Experience in healthcare is a big plus;
Detalhes da oferta
- Truphone
- 09/10/2024
- 07/01/2025
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