CUSTOMER SERVICE FOR HOLIDAY PLATFORM (GERMAN SPEAKER)

Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences.
As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently.
Your excellent communication skills will ensure our customers enjoy a seamless booking process.
Be part of a company that values excellence and customer satisfaction!Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform.
roviding accurate and detailed information about the company's holiday offers.
anaging and responding to customer requests through phone and email.
ssisting customers with managing their bookings, queries and requests.
nsuring excellent customer satisfaction by exceeding customer expectationsSkills, qualifications and interests you need to succeed in this role.
ative-level proficiency in German and a minimum C1 level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbon for an international career and life experienceFlexibility and ability to adapt to changes with a positive mindsetMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhat’s in it for you?Type of contract.
Unfixed term contract, 30 days probation periodWorking hours.
full time (40h/week) Monday- Sunday Salary conditions.
€ gross/month + 300 € loyalty bonus every 3 months + € signings bonus + performance bonus 120 € from 4th full monthHealth insurance is provided from the beginningPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates.
p to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company.
our future company is a global leader in the BPO industry.
With employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support the operational needs for clients and deliver a seamless experience to customers in the moments that matter.
hat should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you? Feel free to check our other opportunities forGerman speakers in Portugal or send us your CV to be considered for other projects or future opportunities.