CUSTOMER SERVICE FOR GAMING &#; GERMAN SPEAKER

What you can expect Would you like to represent Customer Service for Gaming with German? Become our clients’ ambassador! Be the first point of contact for a gaming industry community.
You will supervise issues until a resolution has been identified, impressing them, and engaging via chat and email in German.
In this role, you&#;ll have intensive training and the right tools to grow.
Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.
We need those who want to play their part and drive value.
Those who want to live their dreams and embrace a world of opportunities.
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! Our Client With a worldwide presence, our client is one of the most prestigious brands in the gaming industry.
This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.
What you'll do Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming; Take personal ownership of customer requests and maintain accountability for follow-through; Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys; Handle customer contacts that require core and advanced skills; Maintain our partner&#;s internal information and customer/account information secure and confidential; Consistently implement management mentoring to reach departmental goals; Support less-experienced agents by sharing best practices; Perform other duties as assigned.
What you'll need Native level of German (written and spoken); Fluency in English (B2); High school diploma (or equivalent); Player and support oriented attitude, with a knack for helping others; Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming; Passion for video games and mobile applications; Experience in telephone customer service/call center environment (minimum 1 year); Excellent verbal and written communication skills; Basic proficiency with Microsoft Word and Microsoft Office or equivalents.
Benefits Excellent work opportunity in a leading multinational company; International career in a multicultural environment; Possibility of cooperation with leaders in various industries; Respectful and inclusive environment; A wealth of opportunities to progress and move business areas projects; Flexibility & Work/life balance as a Customer Service for Gaming; Stable work and career progression; Long-term development opportunities; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.