CUSTOMER SERVICE & TECHNICAL SUPPORT FOR SOCIAL MEDIA &#; ITALIAN SPEAKER
Descrição da oferta de emprego
You will be responsible for repairing some basic product issues using diagnostic tools.
The services will be provided via email, online chat, telephone and specified social-media platforms, in response to contacts from users including customers and partners.
Our Client Our client is a Social Media brand.
What you'll do Ability to identify, research and review product issues to determine the best solution/ troubleshooting; Repair basic product issues; Use diagnostic tools; Advise on workarounds and best practices to be implemented; Contribute in an active way to increase product insight and knowledge base content; Follow protocol and adhere to guidelines; Achieve and maintain fully satisfactory performance.
What you'll need Fluent level of written and verbal communication skills in Italian; Good level of written and verbal communication skills in English (minimum B2); Customer oriented with strong decision-making skills; Excellent communication and good argumentation skills; Ability to solve technical issues in a creative way; Ability to build and maintain positive relationships with customers; Basic knowledge of Windows and MS Office.
Benefits Opportunity to work in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than employees for 67 markets, TP Portugal provides services in 37 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 20/03/2025
- 18/06/2025
Start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact... use three different software programs during the support process......
Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
As customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of inquiries generated via inbound......
Tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs......
Customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds... customer satisfaction: aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress... order management: log and follow......
Tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels... appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues......
Tasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
