CUSTOMER SERVICE ADVISOR WITH EUROPEAN PORTUGUESE-SPORTS BETTING
Descrição da oferta de emprego
As a Customer Service Advisor, you will play a key role in delivering top-tier support to sports enthusiasts across various platforms.
Key Responsibilities.
- Provide customer support through multiple channels, including calls, live chat, email, and social media.
- Assist customers with account setup, verification, sign-in issues, and financial inquiries.
- Offer guidance on navigating the platform and resolving technical issues.
- Act as a sports consultant, delivering expert advice and solutions.
- Respond swiftly to customer queries, complaints, and feedback.
- Build positive relationships with customers through open and effective communication.
- Ensure customer satisfaction while following company policies.
- Provide feedback to improve internal processes.
Requirements.
- Language Skills.
Native European Portuguese with B2 level English.
- Availability.
Willingness to work rotational shifts, including nights.
- Good typing and computer skills (MS Office applications).
- Tech-savvy with the ability to learn new software quickly.
- Ability to explain complex concepts in a simple manner.
- Previous customer service experience is a plus but not mandatory.
- A team player with a positive attitude and an interest in sports.
Working Schedule.
- Monday to Sunday 24/7 (Rotating shifts, including night shifts).
- 2 days off (rotative).
- 40 hours per week (full-time).
Compensation & Benefits.
- Paid initial preparatory training - Base Salary paid 14 times - Complexity Bonus paid monthly - Meal Allowance.
7.
per day (net) paid in a separate card - Health Insurance.
Provided after 6 months.
Contract Type.
6-month contract with the possibility of renewal.
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 23/10/2024
- 21/01/2025
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