CUSTOMER SERVICE
Descrição da oferta de emprego
Use problem solving skills to develop custom workarounds for unique customer cases when required Work closely with engineering during escalations, providing clear, detailed information about customer issues Maintain a comprehensive tracking system for all customer requests and issues Ensure timely follow-up on all customer inquiries, escalated issues, and feature requests Collaborate with the product team to communicate customer feedback and feature requests Create comprehensive, user-friendly articles for our Help Center based on common support requests Que funções irão desempenhar Excellent written and verbal communication skills Strong problem-solving abilities and meticulous attention to detail General understanding of construction industry financial processes (or aptitude for quick learning) Familiarity with Quickbooks (or aptitude for quick learning) Proficiency with customer communication tools like Intercom or similar platforms Quais os benefícios oferecidos Health insurance Paid holidays Paid time off Parental leave Work from home
Detalhes da oferta
- Iligan Consultant
- Indeterminado
- 19/02/2025
- 20/05/2025
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