CUSTOMER REPRESENTATIVE (GERMAN-SPEAKING) - SEARCH ENGINE
Descrição da oferta de emprego
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations.
And that we fulfill client expectations related to operational excellence.
high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's a real career and personal growth potential.
About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role As a Customer Service Representative, you will.
* Respond to inbound customer requests, documenting relevant case information * Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned) * Respond appropriately or escalate customers to higher tiers of support as defined and documented * Collaborate with other technicians to resolve or properly close help tickets Your qualifications Concentrix is a great match if you.
* Have a high level of German (written and oral) and fluent in English (B2) * Possess excellent writing and verbal communication skills to simplify technical language for non-technical users * Demonstrate patience when communicating and solving issues * Keep up with the latest IT and tech-related trends * Are proactive, self-motivated, and a great team player If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle.
* Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) * Competitive salary and performance bonus * Central location in Lisbon, Portugal * Bring-a-friend (referral) bonus opportunities * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Detalhes da oferta
- Concentrix+Webhelp Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 25/10/2024
- 23/01/2025
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
Requisitos do trabalho native level german working proficiency in english, at least b2 level... become part of one of the most successful companies today! together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the......
Requisitos do trabalho profile:dutch c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Requisitos do trabalho profile:french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......
Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......