CUSTOMER EXPERIENCE ANALYST / PMO
Descrição da oferta de emprego
With team members strong, our passion for excellence knows no bounds.
Ready to be a part of something bigger? What You Will Be DoingAs a Customer Experience Analyst, youll be a vital member of our European Continuous Improvement Team, working on high-impact cross-functional projects aimed at enhancing our customer experience across Europe.
Youll engage with senior and executive management regularly, ensuring business goals are achieved and quality standards are met.
Your analytical skills will be crucial in interpreting complex data to influence optimal business decisions and drive transformative initiatives.
Key Responsibilities CE Portfolio Planning & Execution Ensure governance, performance tracking, and target achievement.
Operating Plan Coordination Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication.
Data Monitoring & Reporting Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making.
Cross-Team Alignment Foster collaboration and gain commitments from various stakeholders and teams.
Change Implementation Drive and communicate necessary changes, supporting continuous improvement efforts.
Complex Analysis Perform detailed analysis and deliver actionable recommendations based on data insights.
Project Participation Contribute to the development of new processes, systems, and controls.
What We Are Looking For Proven experience in Program or Portfolio Management, with a strong focus on results and goal achievement.
Excellent business analytical skills, capable of translating data into impactful presentations for executives.
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and project management tools like Microsoft Project.
Strong communication skills in English, with the ability to engage effectively with diverse teams and senior management.
Adaptability, attention to detail, and the ability to work independently or as part of a team with minimal guidance.
What We Offer Attractive compensation package Comprehensive training and continuous learning opportunities Tuition Assistance Program (for permanent contract positions) Employee reduced-rate shipping Employee Assistance Program for you and your family Great career advancement opportunities within a globally recognized and trusted brand FedExa place where you can grow, learn, and make a difference.
Ready to shape the future of customer experience with us? Apply now and lets deliver excellence together!
Detalhes da oferta
- Adecco Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 13/12/2024
- 13/03/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
Banking project: german on-site start: 13 th december or laterrole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Your next job, without boundaries! we are offering a great work experience in lisbon, portugal for a role as a multilingual customer advisor( german, dutch, french, italian, russian, turkish, spanish) why a customer advisor role is great for your professional and personal development: live in lisbon......
Responsibilities include handling customer queries and providing technical support... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... join a multicultural team and advance your career as a......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Requisitos do trabalho experience in customer service, tech support, or a similar role (mandatory)... collect and relay user feedback to improve overall user experience... experience with website builders or content management systems is a plus... 2025 tasks provide exceptional customer service via chat......
