CUSTOMER EXPERIENCE ANALYST
Descrição da oferta de emprego
With team members strong, our passion for excellence knows no bounds.
Ready to be a part of something bigger? What You Will Be DoingAs a Customer Experience Analyst, youll be a vital member of our European Continuous Improvement Team, working on high-impact cross-functional projects aimed at enhancing our customer experience across Europe.
Youll engage with senior and executive management regularly, ensuring business goals are achieved and quality standards are met.
Your analytical skills will be crucial in interpreting complex data to influence optimal business decisions and drive transformative initiatives.
Key Responsibilities CE Portfolio Planning & Execution Ensure governance, performance tracking, and target achievement.
Operating Plan Coordination Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication.
Data Monitoring & Reporting Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making.
Cross-Team Alignment Foster collaboration and gain commitments from various stakeholders and teams.
Change Implementation Drive and communicate necessary changes, supporting continuous improvement efforts.
Complex Analysis Perform detailed analysis and deliver actionable recommendations based on data insights.
Project Participation Contribute to the development of new processes, systems, and controls.
What We Are Looking For Proven experience in Program or Portfolio Management, with a strong focus on results and goal achievement.
Excellent business analytical skills, capable of translating data into impactful presentations for executives.
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and project management tools like Microsoft Project.
Strong communication skills in English, with the ability to engage effectively with diverse teams and senior management.
Adaptability, attention to detail, and the ability to work independently or as part of a team with minimal guidance.
What We Offer Attractive compensation package Comprehensive training and continuous learning opportunities Tuition Assistance Program (for permanent contract positions) Employee reduced-rate shipping Employee Assistance Program for you and your family Great career advancement opportunities within a globally recognized and trusted brand FedExa place where you can grow, learn, and make a difference.
Ready to shape the future of customer experience with us? Apply now and lets deliver excellence together!
Detalhes da oferta
- Adecco Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 23/10/2024
- 21/01/2025
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