CRC COFFEE SPECIALIST JOB DETAILS | NESTLE OPERATIONAL SERVICES WORLDWIDE SA

Position Snapshot Location.
Linda a Velha (Portugal)  Company.
Nestlé Business Services Full-time/Hybrid mode  Fluent in Portuguese   About Us  Nestlé Business Services (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!      Position Summary  We are currently seeking a Coffee Specialist at Nestlé Business Services.
Reporting to the CRC Team Lead, this role involves all the front office contacts with customers for Nespresso brand.
A day in the life of...
Attend all type of contacts done by Nespresso Customer by voice, email or chat for both B2C or B2B business.
Welcoming customers and identifying their needs.
Advising customers and potential customers regarding Nespresso products and services.
Initiating customers into the art of coffee tasting and stimulating their curiosity about our complete range of products.
Conducting an initial analysis of reported machine malfunctions and guiding customers as effectively as possible to Technical Assistance.
Maximizing the sale of all available Nespresso products (coffee, machines, and accessories).
What will make you successful   One- or two-years’ Experience in Customer Facing (mandatory)  Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)  Proficiency in Portuguese Proficiency in English is an asset  Good relational and communication skills  Multitasking  Positive mindset, eagerness to learn, and a team player attitude required.
Strong organizational and prioritization skills to thrive in a fast-paced environment.
Strong work ethic and respectfulness required.
What We Offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining us will bring you.
Development of expertise in Nestlé’s Shared Services Business  Immersion in a culturally diverse team  Local and international Exposure Flexible working environment  Engagement and wellbeing activities  Competitive salary and annual bonus based on performance  Meal Allowance Card  Flex Benefits - at NBS you can choose what benefits are more suitable for you Make part of the Nestlé Club and get discount in several partners    Free coffee (and good coffee) at the office Shop with special discounts for employees  Company equipment according to professional needs  Medical support available at the office (in Lisbon)  E-learning courses and training program to get you where you aim to be  Career progression and possibilities for international career