COURIER OPERATIONS REPRESENTATIVE, (COMPANY NAME) EATS, PORTUGAL

Descripción del puesto.
Courier Operations Representative, (COMPANY NAME) Eats, Portugal Local Operations, Operations in Lisbon, Portugal Apply Now About the Role At (COMPANY NAME), we ignite opportunity by setting the world in motion.
We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.
(COMPANY NAME) Eats was launched in Portugal in November and is now the most downloaded Food Delivery App.
We are available in 100+ cities, delivering from over + stores (restaurants and others) and growing quickly! (COMPANY NAME) Eats delivers the best of your city right when you want it.
Our curated menus feature dishes from the local spots you love and the ones you've always wanted to try.
Our Operations teams are the heart and soul of (COMPANY NAME).
These are the teams that take our global product and localize it to an assigned market.
At (COMPANY NAME), providing amazing support that establishes trust for drivers and delivery partners - our community - is a core feature of our product experience.
(COMPANY NAME) Eats is looking for a creative, highly motivated individual to join our operations team as a Courier Operations Representative.
The right candidate will have a rare combination of creative problem solving, drive for results, and interpersonal capacities.
You will leverage your strategic thinking, hustle and your own experience to set and execute a strategy to help us grow our business in Portugal and maintain top reliability.
What You ́ll Do * Own of a portfolio of cities and be responsible for monitoring courier operational metrics, formulate and execute plans to improve their reliability; * Support the launch of the business in new cities.
ensuring that the right conditions are met on the supply (courier) side; * Manage incentive strategies to boost partner acquisition and satisfaction; * Resolve complex problems.
as a subject matter expert on all courier-related processes; * Manage projects and stakeholders.
Prioritize tasks, escalate them to appropriate stakeholders, and drive them to resolution as necessary ---- Basic Qualifications ---- * Objection Handling.
Able to cope with adversities with resilience and a #gogetit mindset and find creative solutions to engage with the marketplace * Organizational skills.
You'll be handling many issues at once, as well as be on top of operational metrics of several different cities of different dimensions and needs; * Problem Solving and Analytical Skills.
Able to breakdown operational problems, think creatively to come up with different potential solutions and execute efficiently in an analytical manner * Empathy and understanding of both eaters and driver partners alike.
You will be an advocate for (COMPANY NAME)'s users * Good communication skills.
You're eloquent and able to manage effective communication with different internal and external stakeholders * Team player.
You'll contribute to a synergistic work environment where people learn from one another and continuously improve processes on behalf of our marketplace users.
* Travel.
You'll be flexible to travel across the country when needed ---- Preferred Qualifications ---- * Expertise using Excel * Great speaking, reading comprehension and writing skills, both in Portuguese and English * A bachelor's degree and/or masters is preferred.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and (COMPANY NAME)'s cultural identity.
Unless formally approved to work fully remotely, (COMPANY NAME) expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to accommodations@(COMPANY NAME).
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