CONSUMER ENGAGEMENT SERVICES ADVISOR - CATALAN AND SPANISH SPEAKER JOB DETAILS | NESTLE OPERATIONAL SERVICES WORLDWIDE SA

Position Snapshot  Location.
Linda-a-Velha, Portugal  Company.
Nestlé Business Services (NBS)  Full-time / Remote  8-hour rotative shifts between am and pm from Monday to Friday    About us  Nestlé Business Services (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!    Position Summary   A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services.
Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms    A Day in the life of...
Respond to customer queries via written channels (including social media) in a timely and accurate way  Identify customer needs and help customers use specific features  Encoding internal databases with information about consumers' requests  Share feature requests and effective workarounds with relevant stakeholders   Inform customers about new features, functionalities and campaigns  Follow up with customers to ensure their issues are resolved  Gather consumers' feedback and complete a FAQ database and a knowledge-based documents  Treat serious and sensitive consumer contacts following the specific guidelines  Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner  Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer     What will make you successful  Fluent Spoken and Written Knowledge on Spanish and Catalan Ability to adapt tone of voice to different brands and written channels  Spoken and Written Knowledge on English  Experience as a Customer Support Specialist or similar CS role  Customer management orientation  Familiarity with Nestlé industry is a plus  Understanding of how CRM systems work  Excellent communication and problem-solving skills  Multi-tasking abilities  Attention to details     What we offer  Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining NBS Lisbon will bring you.
Development of expertise in Nestlé’s Shared Services Business  Immersion in a culturally diverse team  Local and International Exposure  Flexible working environment  Engagement and wellbeing activities  Competitive salary and annual bonus according to your performance  Meal Card  Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you  Make part of the Nestlé Club and get discount in several partners  Company laptop and other equipment according to professional needs  Medical Support available at the Office  E-learning courses and training program to get you where you aim to be  Career progression and possibilities for International Career