CONSEILLER SUPPORT - BILINGUE FRANÇAIS ET ESPAGNOL
Descrição da oferta de emprego
Descrição Gérer efficacement les demandes entrantes des utilisateurs en français et en espagnol, par divers canaux de communication; Assurer le suivi des demandes client jusqu'à leur résolution, en respectant les directives internes, et intervenir avec rapidité en cas d'urgence pour garantir la sérénité du client; Collaborer avec les membres de l'équipe pour remonter toute difficulté au Coach Performance désigné, assurant ainsi des solutions optimales dans les meilleurs délais; Fournir une assistance proactive, en formant et accompagnant les clients dans l'utilisation de la plateforme pour favoriser une stratégie digitale unifiée et garantir leur succès avec les produits; Analyser les retours et questions récurrents pour maintenir et enrichir la FAQ et les guides tout en promouvant les dernières innovations de la plateforme.
Perfil ideal Diplôme universitaire; Expérience d'au moins 1 a 2 ans dans un poste similaire; Maîtrise du français et de l'espagnol, à l'oral comme à l'écrit, la maîtrise de l'anglais est un atout; Très bonnes capacités de communication et aisance relationnelle, avec un sens de l'écoute et de l'empathie; Compétences organisationnelles, rigueur et capacité à gérer les priorités; Connaissances approfondies des outils informatiques et des canaux de communication digitaux; Esprit curieux, désir d'apprendre et talent pour la résolution de problèmes; Capacité à travailler de manière autonome et collaborative.
Vantagens Intégration inmédiate; Bonnes conditions de rémunération; Opportunités de croissance professionnelle et formation continue.
Detalhes da oferta
- Michael Page Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 25/10/2024
- 23/01/2025
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