CLIENT SERVICES OFFICER (W/M) FRENCH _ LISBON
Descrição da oferta de emprego
ob description:- Advise and assist the clients whatever channel they choose; telephone, e-mail; - Manage the payment of their benefits; - Manage calls from beneficiaries and health professionals.
advise the clients on the coverage they have taken out and attend them on a daily basis in their care.
- Administrative management.
contract life management.
contracts, registration, cancellation and collection of contributions; management of health benefits; recording of reimbursements, grounding of estimates, reimbursements issuing, etc.
in accordance with internal procedures; management updates and documentations modification (contract, address, bank details, etc.).
- Manage customer relations.
providing information to policyholders on their contract coverage, reimbursements and all aspects related to contract terms (subscription, adjustments, cancellations, contributions, etc.), mainly by telephone and/or e-mail; advise the clients and answer all their requests as well as those concerned to health professionals.
- There is no prospecting or selling involved in this job.
Requirements:- Bachelor´s degree or graduation with or without experience in insurance;- Fluency in French and one of the following languages.
English, Portuguese or Spanish - Appreciate teamwork and excellent interpersonal skills; - Good listener and respectable sense of customer service; - Dynamic and enthusiastic person in work, methodical, rigorous and organized;- Concerned achieving the objectives set.
processing, quality, volumes and deadlines.
Detalhes da oferta
- Grupo Crit
- Indeterminado
- 30/08/2024
- 28/11/2024
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